2003 to Present - Freelance Writer and Web Designer
Lawrence, KS and Oakland, CA
510-213-2193

• Designed and wrote a site for a personal trainer.
• Wrote virtually all copy for a major e-commerce developers site.
• Designed and wrote a site for a clinical psychologist.
• Wrote and took part in design of a site for a candidate for public office.
• Wrote a marketing brochure for a technical services company.

2002 to 2003 - Webmaster
NF Communications, Walnut Creek, CA
800-980-0192

• Designed a tracking process to enable better production planning and more efficient shipping.
• Redesigned the production procedures, allowing for increased orders and profitability.
• Responsible for the maintenance and upkeep of all production equipment and website.
• Redesigned the invitation application to gather better data and speed the production process.
• Instituted new customer service policies to improve our brand image among our users.
• Operational responsibility for production, customer service and operations
• In charge of procedural ducomentation as well as process design for my operational areas.

2001 to 2002 - Contract Employee
OfficeTeam, Oakland, CA

• Worked for three months with the project accounting department of a major company.
• Successfully filled various temporary administrative positions over the course of the year.

1999 to 2001 - Project Manager
InsWeb, Sacramento, CA
916-853-3300

• Oversaw the design and implementation of project "Buy Online V.2", which added eCommerce functionality to the Web site.
• Spearheaded the complete redesign of the Home Warranty product.
• Instituted design changes of the Auto application, which doubled revenue in the company's leading consumer online application
• Gained valuable experience in release management and meeting facilitation.
• Managed multiple projects, including application redesign, knowledge base updates, and competitive analysis.
• Participated in the total redesign of the product development process.
• Increased completion rate by 10% by redesigning the opening of the consumer auto application.

1994 to 1999 - Office Manager/Specialist
Talus, Mountain View, CA
650-960-3450

• Renegotiated office supply contract saving the company over 20% on our office supply orders
• Reorganized responsibilities in Operations/facilities department to ensure equal distribution and improved service
• Experienced in various software installations, including MS Office.
• Restructured corporate library, saving approximately a quarter of their costs
• Created and organized programs to execute company policies and objectives
• Reviewed and edited sensitive corporate documents
• Enhanced presentation, demonstration, and meeting facilitation skills
• Responsible for upkeep, operation and repair of a variety of office machines.
• Experienced in operating system installations, including Windows 95 and 98,
• Interviewed and trained new hires, counseled employees under my supervision, conducted reviews

1987 to 1994 - Sales Supervisor
Phillips' Bootery Shoes, Mountain View, CA
650-941-2711

• Inventory management: shipping, monitoring, and purchasing
• Designed and implemented in-store displays and contests
• Interviewed and trained new hires
• Repeatedly led the store in sales
• Developed and implemented the employee schedule
• Critical input into the buying decisions
• Helped plan and manage move into a new facility
• Wrote print ads and led visual merchandising effort
• Developed solid background in customer service and people skills

1986 to 1989 - Information Systems Operator
U.S. Air Force, Sunnyvale, CA

• Performed satellite tracking and data analysis
• Graduated non-commissioned offers training
• Honorably discharged after four years
• Won numerous individual and unit citations

EDUCATION AND TRAINING

Pleasant Valley High School - Brodheadsville, PA
DeAnza College - Cupertino, CA